Privacy Policy

Last Updated: February 18, 2026

Harmelia Aesthetics ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.harmeliaaesthetics.co.uk (the "Site") and when you book or receive our aesthetic treatments.

1. Who We Are

The Site is operated by Harmelia Aesthetics Ltd, a company registered in England and Wales (Company Number: 16765603).

Registered Office: 246 Abbey Lane, Sheffield, England, S8 0BW.
Data Controller: Dr. Katy Matthews.

2. Information We Collect

We may collect and process the following types of information:

Personal Identifiers: Name, email address, phone number, and postal address (collected via contact forms or booking requests).
Health and Medical Data: As a specialist medical practice, we collect sensitive "Special Category" data, including medical history, skin conditions, and treatment records, to ensure your safety and clinical suitability for treatments like Botox or dermal fillers.
Technical Data: IP address, browser type, time zone settings, and location data (collected automatically through cookies and tracking tools).
Marketing Preferences: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Data

We collect data through:

Direct Interaction: Information you provide by filling in forms or booking a consultation.
Automated Technologies: As you interact with our Site, we use cookies and pixels to collect technical data about your equipment and browsing patterns.
Third-Party Tools: We receive data from analytics providers (Google Analytics, Wix Analytics) and advertising networks (Google Ads, Meta Pixels).

4. Why We Use Your Data (Legal Basis)

We process your data for the following reasons:

Contractual Necessity: To provide the aesthetic services and consultations you request.
Consent: For sending marketing communications or using non-essential cookies.
Legal Obligation: To maintain accurate medical records as required by UK healthcare regulations.
Legitimate Interests: To improve our website performance and analyze the effectiveness of our advertising.

5. Third-Party Service Providers

We share certain data with trusted third parties to operate our business:

Wix: Our website is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications on secure servers behind a firewall.
Google Analytics & Wix Analytics: Used to track and report website traffic to improve user experience.
Google Ads & Meta Pixels: We use these tools to deliver targeted advertisements and measure the success of our marketing campaigns. These tools may track your behavior across different websites.

6. Cookies

Our website uses cookies to distinguish you from other users.

Essential Cookies: Required for the website to function (provided by Wix).
Analytical/Marketing Cookies: These allow us to recognize visitors and see how they move around the site. You can manage your cookie preferences through the banner on our homepage.

7. Data Retention

We retain personal data only for as long as necessary.

Medical Records: We are required by law to keep clinical records for a specific period (typically 7–10 years depending on the treatment).
Marketing Data: Kept until you opt out or withdraw consent.

8. Your Rights

Under the UK GDPR, you have the following rights:

Access: The right to request a copy of the personal data we hold about you.
Correction: The right to request that we correct inaccurate information.
Erasure: The right to request that we delete your data (subject to legal record-keeping requirements).
Withdrawal of Consent: You can withdraw your consent for marketing or cookies at any time.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Harmelia Aesthetics Ltd 246 Abbey Lane,

Sheffield, S8 0BW

Email: [Insert your business email here]